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Badge 50 years of excellence

Product Service Manager, USA

„A lot of people wear our eyewear. Celebrities like Ringo Starr, but also the United Nations Secretary General.“

Esad Balic

Product Service Manager, USA

Interview with Esad Balic




„In my job, it's indispensable to have a hands-on mentality.“

Esad Balic


Where I'm from
I was born and raised in Bosnia and Herzegovina. I attended a technical secondary school there, graduating with a focus on electronics. After that, I studied law. I fluently speak Bosnian, Croatian, Serbian and of course English. I've been working for Silhouette International since 2003.

My job at Silhouette International
I direct the Product Service Department in the USA. On the one hand, we are responsible for repairs. On the other hand, we receive customer returns and inspect products for potential defects and signs of usage. I am responsible for the department's processes running seamlessly. When there are problems, I provide my team with support and we work together to find a solution. In my job, it's indispensable to have a hands-on mentality. However, it's also important to have leadership experience.




The best thing about it
The coolest thing about my job? A lot of people wear our eyewear. Celebrities like Ringo Starr, but also the United Nations Secretary General.